Customer Care Specialist — Financial Solutions & Field Support

Atlas Trade Finance Ltd.; Austin (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Group Health Insurance Plans

Dental & Vision Coverage

Paid Vacation & Sick Time

Paid Major Holidays

401(k) Plan with Employer Matching

Performance Bonuses

Career Advancement Opportunities

Job summary

Atlas Credit Company in Austin, TX is seeking a Customer Service Representative to deliver outstanding service, assist with loan applications and account management, and provide personalized financial solutions.

You will engage with customers in-office and in the field, perform field visits for payments, handle inquiries, and maintain accurate records of interactions and transactions. The role requires empathy, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ years of customer service or financial services experience.
• Strong problem-solving, communication, and listening skills.
• Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Problem solving

Communication

Listening skills

Time management

Multitasking

High-volume calls

Collections handling

Adaptability

Job description

Atlas Credit Company in Austin, TX is seeking a Customer Service Representative to deliver outstanding service, assist with loan applications and account management, and provide personalized financial solutions.

You will engage with customers in-office and in the field, perform field visits for payments, handle inquiries, and maintain accurate records of interactions and transactions. The role requires empathy, strong communication, and the ability to multitask in a fast-paced environment.