Remote Customer Support Specialist - Fast, Friendly Help

Inkdeskng; United States; Remote; USD 22,730 - 32,373; Full time

Benefits offered by this job

Fully remote within US

Job summary

Inkdeskng is seeking a Customer Support Specialist to ensure our clients’ customers receive top-notch support. This fully remote position is available to candidates located anywhere within the United States.

You will respond to inquiries by phone, email, and chat; provide fast, friendly, and professional assistance; troubleshoot issues; maintain records; stay updated on products and policies; and collaborate with teammates to continuously improve the customer experience.

Qualifications

• Previous customer support experience is a plus, but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat.
• Provide fast, friendly, and professional assistance.
• Troubleshoot product and service issues to find optimal solutions.
• Maintain detailed and accurate records of customer interactions.
• Stay up to date on client products, services, and policies to provide accurate information.
• Collaborate with teammates and share feedback to continuously improve the customer experience.

Skills

Customer service

Job description

Inkdeskng is seeking a Customer Support Specialist to ensure our clients’ customers receive top-notch support. This fully remote position is available to candidates located anywhere within the United States.

You will respond to inquiries by phone, email, and chat; provide fast, friendly, and professional assistance; troubleshoot issues; maintain records; stay updated on products and policies; and collaborate with teammates to continuously improve the customer experience.