Remote Inkjet Printer Support Specialist I

Canon Information Technology Services, Inc.

North Carolina

Remote

USD 21,000 - 22,000

Part time

13 days ago

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Benefits offered by this job

Remote work

Training provided

Health benefits

Company holidays

Paid time off

401(k) with company match

Employee discounts

Tuition reimbursement

Pay differential

Job summary

Canon Information Technology Services, Inc. is seeking a remote Technical Printer Support Representative I to assist Canon customers by phone, diagnosing and resolving inkjet printer issues using a first-call resolution approach.

The role is part-time, fully remote with multiple shift options and comprehensive benefits. Strong communication, PC OS knowledge (Windows/macOS), and multitasking in a fast-paced environment are essential.

Qualifications

High school diploma or equivalent.
Previous customer service or call center experience.
Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
Keyboarding and MS Office proficiency.
Ability to work independently and manage time effectively.
Strong communicator with active listening skills and proficiency in English.
Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
Dependable, punctual, and consistent attendance is a must for this position.
A reliable high-speed internet connection and a workspace free from noise and distractions.
This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.

Responsibilities

Provide positive and professional technical support to Canon customers via phone.
Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
Promptly identify, research, and resolve customer inquiries using all available software and network tools.
Interact with customers and team members simultaneously to expedite call resolution.
Make prompt, accurate business decisions that mutually benefit the business and the customer.
Document interactions and resolutions in our easy-to-use applications.
Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website.