Remote Inkjet Printer Support Specialist I

Canon Information Technology Services, Inc.; Brandon (FL); Remote; USD 21,000 - 22,000; Part time

Benefits offered by this job

Remote work

Flexible schedules

Paid orientation and training

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Company holidays

Paid time off

401(k) with company match

Tuition reimbursement

Employee discounts

Shift differential

Job summary

Canon Information Technology Services, Inc. is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.

As a Canon Technical Printer Support Representative I, you will receive and respond to inbound customer calls, resolving routine and complex printer issues with a first call resolution strategy, escalating when needed. This remote, part-time role offers paid orientation and training, a comprehensive benefits package, company holidays,

Qualifications

• Previous customer service or call center experience.
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
• Keyboarding and MS Office proficiency.
• Ability to multitask, prioritize, and navigate multiple screens in a fast-paced virtual environment.

Responsibilities

• Provide positive and professional technical support to Canon customers via phone.
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
• Promptly identify, research, and resolve customer inquiries using all available software and network tools.
• Interact with customers and team members simultaneously to expedite call resolution.
• Make prompt, accurate business decisions that mutually benefit the business and the customer.
• Document interactions and resolutions in our easy-to-use applications.
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website.

Skills

Call center experience

Windows/Mac knowledge

MS Office proficiency

Internet navigation

Email proficiency

Keyboarding

English communication

Multitasking

Education

High school diploma or equivalent

Job description

Canon Information Technology Services, Inc. is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.

As a Canon Technical Printer Support Representative I, you will receive and respond to inbound customer calls, resolving routine and complex printer issues with a first call resolution strategy, escalating when needed. This remote, part-time role offers paid orientation and training, a comprehensive benefits package, company holidays,