Remote Customer Support Specialist - Email, Chat & SMS

Downtown Boulder Partnership; Stone Mountain (GA); Remote; USD 46,800 - 57,200; Full time

Job summary

Lugg is looking for a Full-Time Customer Support Representative to work from home anywhere in the U.S. You will provide support via email, chat, and SMS, ensuring world-class satisfaction for both customers and retailers.

The role requires excellent analytical skills to solve order problems in real-time and strategic thinking for operational efficiencies. Competitive benefits are included with a salary of up to $52,000 per year.

Qualifications

• Excellent communication skills in email, chat, and SMS.
• Ability to analyze problems in real-time.
• Strategic thinking for operational improvements.

Responsibilities

• Provide email, chat and SMS support to Customers, Luggers & Retailers.
• Achieve world‑class customer satisfaction ratings.
• Perform real‑time analysis and problem‑solving of orders to provide optimal solutions.

Job description

Lugg is looking for a Full-Time Customer Support Representative to work from home anywhere in the U.S. You will provide support via email, chat, and SMS, ensuring world-class satisfaction for both customers and retailers.

The role requires excellent analytical skills to solve order problems in real-time and strategic thinking for operational efficiencies. Competitive benefits are included with a salary of up to $52,000 per year.