Remote Customer Support Specialist for Digital Services

Lorygen Group; Tampa (FL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

100% Remote

Job summary

Lorygen Group is seeking a Customer Support Specialist to assist across digital presence, accessibility-focused services, and technology-enabled delivery. This full-time, remote role is open to candidates in Tampa, Florida, and offers a base salary in a mid 40s to mid 50s range.

You will respond to customer inquiries via phone, email, chat, or ticketing, document interactions, and ensure timely updates while maintaining high service standards.

Qualifications

• High school diploma or equivalent; entry-level acceptable but customer-service experience is helpful.
• Excellent written and verbal communication skills.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, quiet workspace, and ability to work independently.
• Pre-employment background check is required.

Responsibilities

• Respond to customer questions across digital presence, accessibility-focused services, customer support, marketing, content, project coordination, and technology-enabled delivery via phone, email, chat, or ticketing channels.
• Review account or request details and document interactions with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex cases.
• Follow up on open cases and promised actions to provide timely updates to customers.
• Use approved knowledge resources and tailor communication to the customer's question while supporting digital services and delivery.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Skills

Multichannel communication

Written and verbal communication

Problem-solving

Customer service

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

Lorygen Group is seeking a Customer Support Specialist to assist across digital presence, accessibility-focused services, and technology-enabled delivery. This full-time, remote role is open to candidates in Tampa, Florida, and offers a base salary in a mid 40s to mid 50s range.

You will respond to customer inquiries via phone, email, chat, or ticketing, document interactions, and ensure timely updates while maintaining high service standards.