Remote Customer Support Specialist — 24/7 Shifts

Sourcefit; United States; Remote; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Sourcefit is seeking a Customer Service Representative to support clients’ customers across phone, email, and chat channels from a remote setting. The role emphasizes delivering best-in-class service and ensuring customer satisfaction on a 24x7 basis, with a 4x12 style shift and weekend flexibility.

Responsibilities include handling inquiries, ticketing, product familiarization, recording interactions, and escalating issues as needed, with potential downtime QA tasks to assist during low traffic

Qualifikationen

• 2+ years of experience in a customer service role.
• Excellent English communication skills.
• Experience with Zendesk is a plus.
• Willing to work all shifts, including weekends.
• Good phone etiquette.

Aufgaben

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions.
• Familiarize yourself with products and services offered by the client.
• Record all customer interactions.
• Escalate issues to another department as needed.
• Ensure Customer satisfaction and provide professional customer support.
• Downtime tasks: basic QA annotation.

Kenntnisse

Customer service

English communication

Phone etiquette

Shifts flexibility

QA tasks

Tools

Zendesk

Jobbeschreibung

Sourcefit is seeking a Customer Service Representative to support clients’ customers across phone, email, and chat channels from a remote setting. The role emphasizes delivering best-in-class service and ensuring customer satisfaction on a 24x7 basis, with a 4x12 style shift and weekend flexibility.

Responsibilities include handling inquiries, ticketing, product familiarization, recording interactions, and escalating issues as needed, with potential downtime QA tasks to assist during low traffic