Remote Customer Service Specialist — Flexible Hours

Rooted Talent Solutions; Virginia; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

100% remote

Flexible scheduling

Onboarding support

Job summary

Rooted Talent Solutions is hiring remote, independent Customer Service Representatives to support clients across industries. You will assist customers by phone, chat, or email, resolve inquiries, and deliver excellent service while choosing your schedule and workload from available projects.

You will complete required trainings for selected projects, maintain a quiet home workspace, and meet client performance standards. This is a flexible, remote contractor role designed for self-starters.

Qualifications

• Previous customer service, call center, or remote support experience preferred.
• Strong written and verbal communication skills.
• Ability to work independently and manage your own schedule.
• Must reside in the U.S. and be legally eligible to work.
• Computer with Windows 10 or 11, reliable internet, USB headset, and a quiet workspace.
• Must be comfortable completing unpaid client certification programs (typically 2–4 weeks).

Responsibilities

• Provide professional and empathetic support to customers via phone, chat, or email.
• Follow client-specific procedures and use tools provided to resolve inquiries.
• Maintain a quiet, distraction-free work environment during scheduled hours.
• Attend and complete any required training or certification for selected projects.
• Communicate effectively and elevate issues when needed.
• Adhere to performance metrics and client guidelines.

Skills

Customer service

Communication

Independent worker

Remote work

Schedule management

Tools

Windows 10/11

USB headset

Job description

Rooted Talent Solutions is hiring remote, independent Customer Service Representatives to support clients across industries. You will assist customers by phone, chat, or email, resolve inquiries, and deliver excellent service while choosing your schedule and workload from available projects.

You will complete required trainings for selected projects, maintain a quiet home workspace, and meet client performance standards. This is a flexible, remote contractor role designed for self-starters.