Remote Customer Support Specialist

TDB Communications Inc.; West Sacramento (CA); Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

Generous time off: 9 paid holidays + 2 weeks PTO

401(k) with company match

Paid training

Clear paths to Team Lead and Supervisor roles

Job summary

TDB Communications Inc. is seeking Customer Service Representatives in the U.S. to support government health programs. This fully remote position offers a competitive pay rate of $18.00/hour, generous time off, and comprehensive benefits. Employees will assist Californians in navigating health services from their home offices, with occasional in-person attendance for training. Ideal candidates will possess strong communication skills and have at least one year of customer service experience. Join TDB for a meaningful career with advancement opportunities.

Qualifications

• 1+ year of customer service experience required.
• Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer).
• Experience with healthcare or government programs preferred.

Responsibilities

• Answer inbound calls and provide clear assistance.
• Research and resolve customer inquiries.
• Document interactions in the CRM system accurately.
• Guide callers through online applications.
• Maintain current knowledge of program regulations.
• Make outbound follow-up calls when needed.
• Collaborate with team members on complex issues.

Skills

Strong communication skills (written and verbal)

Ability to work independently

Problem-solving skills

Customer service experience

Education

High school diploma or equivalent

Tools

CRM tools

Help desk software

Call center technology

Job description

TDB Communications Inc. is seeking Customer Service Representatives in the U.S. to support government health programs. This fully remote position offers a competitive pay rate of $18.00/hour, generous time off, and comprehensive benefits. Employees will assist Californians in navigating health services from their home offices, with occasional in-person attendance for training. Ideal candidates will possess strong communication skills and have at least one year of customer service experience. Join TDB for a meaningful career with advancement opportunities.