Remote Customer Service Representative

TDB Communications Inc.; West Sacramento (CA); Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

Generous time off: 9 paid holidays + 2 weeks PTO

401(k) with company match

Paid training

Clear paths to Team Lead and Supervisor roles

Job summary

TDB Communications Inc. is seeking Customer Service Representatives in the U.S. to support government health programs. This fully remote position offers a competitive pay rate of $18.00/hour, generous time off, and comprehensive benefits. Employees will assist Californians in navigating health services from their home offices, with occasional in-person attendance for training. Ideal candidates will possess strong communication skills and have at least one year of customer service experience. Join TDB for a meaningful career with advancement opportunities.

Qualifications

• 1+ year of customer service experience required.
• Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer).
• Experience with healthcare or government programs preferred.

Responsibilities

• Answer inbound calls and provide clear assistance.
• Research and resolve customer inquiries.
• Document interactions in the CRM system accurately.
• Guide callers through online applications.
• Maintain current knowledge of program regulations.
• Make outbound follow-up calls when needed.
• Collaborate with team members on complex issues.

Skills

Strong communication skills (written and verbal)

Ability to work independently

Problem-solving skills

Customer service experience

Education

High school diploma or equivalent

Tools

CRM tools

Help desk software

Call center technology

Job description

Make a real impact from home. Help Californians access the healthcare they need.

TDB Communications is hiring compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. This is a truly remote position - work from the comfort of your home office while making a meaningful difference in people's lives. You'll provide the vital link between individuals and their healthcare services, all while enjoying competitive pay, comprehensive benefits, and clear career advancement opportunities with a stable, veteran-owned company.

Remote work with flexibility: This position is fully remote. In‑person attendance in Sacramento may occasionally be required for initial training, emergency business continuity situations, or performance support, but your day‑to‑day work happens from home.

Why Join TDB?

• Truly remote position: Work from home daily with equipment provided
• Generous time off: 9 paid holidays + 2 weeks PTO
• Retirement planning: 401(k) with company match
• Paid training: We prepare you for success from day one
• Career growth: Clear paths to Team Lead, Supervisor, and Specialist roles
• Stable employment: 25+ years supporting federal agencies; government contract security
• Meaningful work: Help real people navigate CMS and CDC programs that change lives

Compensation and Logistics

Pay Rate: $18.00/hour

Interviews: April 16-April 22nd

Training Start Date: May 22nd 2026

Schedule: Full-time with set schedule adherence required

Location Requirement: Must reside within 50 miles of Sacramento, CA (820 Stillwater Rd, 95605). This supports initial training and rare emergency business continuity needs. Day‑to‑day work is performed remotely from your home.

What You’ll Do

As a Customer Service Representative, you’ll be the helpful voice on the other end of the line for members and healthcare providers navigating important programs.

• Answer inbound calls using our automated system and provide clear, professional assistance
• Research and resolve customer inquiries while meeting service level agreements
• Document all interactions in our CRM system with thorough, accurate notes
• Guide callers through online applications and processes
• Maintain current knowledge of program regulations and policies
• Make outbound follow‑up calls when needed
• Collaborate with team members and elevate complex issues to leadership

Qualifications

What You’ll Need

Required:

• High school diploma or equivalent
• 1+ year of customer service experience
• Strong communication skills (written and verbal)
• Ability to work independently and problem‑solve
• Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)

Preferred:

• Experience with CRM tools, help desk software, or call center technology
• Familiarity with healthcare or government programs

About TDB Communications

Since 1999, TDB Communications has been a trusted partner to federal agencies including CMS and the CDC. As a minority‑owned, service‑disabled veteran‑owned small business (SDVOSB), we've deployed thousands of professionals across 30+ states to support critical government services. When you join TDB, you’re joining a company that values service, integrity, and employee success.

Need accommodations?

We’re committed to providing reasonable accommodations for individuals with disabilities. Please contact us directly to discuss your needs.

Equal Opportunity Employer

TDB Communications is an Equal Opportunity Employer. All employment decisions are based on qualifications and business needs, without regard to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.