Remote Customer Support Specialist

New England Design & Construction; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

New England Design & Construction is hiring a Customer Service Representative for a remote position available to USA residents. You will be the first point of contact for customers, handling inquiries about products, services, and orders while providing clear, professional communication.

You will resolve issues, record interactions in the CRM, process orders and payments accurately, and gather customer feedback to help drive product and service improvements.

Qualifications

• Excellent communication (verbal and written), active listening, and empathy to handle inquiries professionally.
• Strong problem-solving abilities and the capacity to escalate complex issues as needed.
• Basic understanding of the company's products, services, and support processes.

Responsibilities

• Respond to customer inquiries about products, services, and orders.
• Address issues and provide solutions, escalating when necessary.
• Maintain accurate CRM records of customer interactions, notes, and resolutions.
• Process orders, payments, and related transactions accurately.
• Collect feedback to help improve products and services.

Skills

Customer Service Skills

Problem-Solving Skills

Basic Technical Knowledge

Job description

New England Design & Construction is hiring a Customer Service Representative for a remote position available to USA residents. You will be the first point of contact for customers, handling inquiries about products, services, and orders while providing clear, professional communication.

You will resolve issues, record interactions in the CRM, process orders and payments accurately, and gather customer feedback to help drive product and service improvements.