Remote Customer Support Specialist

Teleperformance Spain; United States; Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Teleperformance is a global leader in customer experience management offering omnichannel support with on-site and work-at-home programs. The company emphasizes employee satisfaction, development, and a workplace culture built on inclusion and diversity.

The General Customer Service role involves handling post-sale technical and non-technical inquiries across multiple sub-families, including remote support via phone, chat or text, and distribution center service with liaison duties between

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center

Job description

Teleperformance is a global leader in customer experience management offering omnichannel support with on-site and work-at-home programs. The company emphasizes employee satisfaction, development, and a workplace culture built on inclusion and diversity.

The General Customer Service role involves handling post-sale technical and non-technical inquiries across multiple sub-families, including remote support via phone, chat or text, and distribution center service with liaison duties between