Remote Customer Support Specialist - Elevate CX

Teleperformance Spain; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work options

Inclusive workplace

Job summary

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations include on-site and work-at-home programs to ensure flexibility and broad reach.

General Customer Service covers post-sale support across multiple sub-families, including remote service by phone, online chat or text, plus walk-in assistance in distribution centers.

Qualifications

• Requires basic knowledge of procedures and tools; may require vocational or basic technical education; can solve routine issues with moderate supervision.

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service center.

Job description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations include on-site and work-at-home programs to ensure flexibility and broad reach.

General Customer Service covers post-sale support across multiple sub-families, including remote service by phone, online chat or text, plus walk-in assistance in distribution centers.