Customer Service Specialist — Remote & On-Site Support

Teleperformance Spain; United States; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. The role covers remote and on-site services across multiple sub-families for business and end-consumer customers, including high-volume call center support and distribution-center service liaison.

As a General Customer Service professional, you will handle post-sale inquiries via phone, chat, or text, analyze issues, resolve them, and ensure a smooth customer

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center

Job description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. The role covers remote and on-site services across multiple sub-families for business and end-consumer customers, including high-volume call center support and distribution-center service liaison.

As a General Customer Service professional, you will handle post-sale inquiries via phone, chat, or text, analyze issues, resolve them, and ensure a smooth customer