Remote Customer Support Specialist

Lever, Inc.; Tulsa (OK); Hybrid; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a remote customer service representative to support customers over the phone with product information and correcting account information, while ensuring accuracy and a professional attitude.

You will validate paperwork, update records, and resolve document issues in a fast-paced remote environment. Remote-work experience is a plus; shifts are Mon-Fri CST with paid training and potential for growth.

Qualifications

• 1 year of customer service experience required.
• 1 year of call center or office background experience required.
• Technical savvy with ability to toggle between multiple programs and dual monitors.
• Remote work experience a plus.
• Strong phone and verbal communication with active listening.
• Background check required by state and federal laws.
• Excellent attention to detail and accuracy.
• Strong interpersonal and communication skills.
• Effective time-management skills.
• Ability to handle demanding customers professionally.
• Demonstrated delivery of world-class customer service.
• Willingness to cross-train as needed.
• Must be able to work independently in a remote environment.

Responsibilities

• Submit accurate paperwork for review.
• Update and maintain customer account information.
• Ensure all records are current and accurate.
• Validate information to identify and resolve document issues.
• Determine root causes and provide solutions.
• Expedite corrections or adjustments as needed.
• Manage multiple tasks like typing, data validation, and customer interactions.
• Maintain a dependable schedule for customer appointments.
• Provide prompt and reliable service to all customers.
• Identify customer needs, clarify information, research and offer solutions or alternatives.
• Access company resources to handle calls accurately.
• Navigate online systems efficiently.
• Switch between tasks without losing efficiency or composure.
• Be punctual and present at all scheduled times.
• Remain positive and professional in all interactions.
• Cross-train as requested.
• Provide product and service information and resolve issues.
• Update customer records with current information.
• Clarify complaints, determine causes, select best solutions and follow up for resolution.
• Handle large volumes of calls, emails, and chat messages.
• Take payment information and process payments.

Skills

Customer service

Call center

Verbal communication

Active listening

Time management

Attention to detail

Independent work

Remote work

Tools

Screen-sharing software

Office software

CRM systems

Job description

Five Star Solutions is seeking a remote customer service representative to support customers over the phone with product information and correcting account information, while ensuring accuracy and a professional attitude.

You will validate paperwork, update records, and resolve document issues in a fast-paced remote environment. Remote-work experience is a plus; shifts are Mon-Fri CST with paid training and potential for growth.