Remote Member Support Specialist — Customer Care

Lever, Inc.; Mississippi; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Full-time benefits

Remote work

Job summary

Five Star Solutions offers a remote Member Support Specialist role serving as the first point of contact for members, clients, or customers. You will handle inbound and outbound calls, respond to texts and emails, manage cases, and document interactions to ensure a positive experience.

The ideal candidate will have a high school diploma, 1 year of customer service experience, strong communication and listening skills, attention to detail, and the ability to juggle multiple priorities in a

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Active listening

Communication skills

Time management

Detail oriented

CRM experience

Multitasking

Independent worker

Team player

Education

High school diploma

Tools

CRM software

Data entry

Job description

Five Star Solutions offers a remote Member Support Specialist role serving as the first point of contact for members, clients, or customers. You will handle inbound and outbound calls, respond to texts and emails, manage cases, and document interactions to ensure a positive experience.

The ideal candidate will have a high school diploma, 1 year of customer service experience, strong communication and listening skills, attention to detail, and the ability to juggle multiple priorities in a