Remote Firearms Customer Support Specialist

Lever, Inc.; Davenport, Northern (IA, KY); Hybrid; USD 19,000 - 21,000; Full time

Job summary

Five Star Solutions is seeking a remote customer service representative to support customers over the phone with product information and account corrections. You will ensure paperwork accuracy and maintain customer records while delivering world-class service from a home office.

Candidates should have at least 1 year in customer service or call center roles, strong communication skills, and the ability to work independently with minimal supervision.

Qualifications

• 1 year of customer service or customer support experience required.
• 1 year of previous call center or office background experience required.
• Technical savvy (can toggle between multiple programs and dual monitors).
• Previous remote work from home experience a plus.
• Strong phone and verbal communication skills with active listening.
• Background check required by state and federal laws.
• Excellent attention to detail and accuracy.
• Strong interpersonal and communication skills.
• Effective time-management skills.
• Ability to handle demanding customers while remaining calm and professional.
• Demonstrated ability to deliver world-class customer service consistently.

Responsibilities

• Submit accurate paperwork for further review.
• Update and maintain customer account information as needed.
• Ensure all records are current and accurate.
• Identify and resolve document issues by validating information.
• Determine root cause of problems and provide solutions.
• Expedite corrections or adjustments as necessary.
• Manage multiple tasks like typing, data validation, and customer interaction.
• Maintain a dependable schedule for customer appointments.
• Provide prompt and reliable service to all customers.
• Identify customers' needs, clarify information, research and provide solutions.
• Access company and client resources to handle calls accurately.
• Navigate online efficiently.
• Switch between tasks without losing efficiency or composure.
• Be punctual and attend scheduled times.
• Remain positive and professional in all customer interactions.
• Cross-train as requested.
• Serve customers by providing product and service information and resolving problems.
• Maintain customer records by updating account information.
• Resolve problems by clarifying complaints, determining causes, selecting best solutions, expediting corrections, and following up.

Skills

Customer service

Call center

Remote work

Multitasking

Verbal communication

Attention to detail

Independent worker

Tools

Screen-sharing tools

Office software

Job description

Five Star Solutions is seeking a remote customer service representative to support customers over the phone with product information and account corrections. You will ensure paperwork accuracy and maintain customer records while delivering world-class service from a home office.

Candidates should have at least 1 year in customer service or call center roles, strong communication skills, and the ability to work independently with minimal supervision.