Remote Customer Support Specialist - Firearms Industry

Lever, Inc.; Charleston (SC); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Remote Work

Job summary

Five Star Solutions is seeking a remote customer service specialist to support customers by phone with product information and account corrections. You will ensure accurate paperwork, maintain records, and resolve issues while delivering world-class service.

Requirements include at least 1 year in customer service or a call center role, strong communication skills, and the ability to work independently in a remote environment.

Qualifications

• 1 year of customer service or support experience required.
• 1 year of call center or office background experience required.
• Technical savvy; able to toggle between multiple programs and dual monitors.
• Remote work from home experience a plus.

Responsibilities

• Submit accurate paperwork for further review.
• Update and maintain customer account information as needed.
• Ensure all records are current and accurate.
• Identify and resolve document issues by validating information.
• Determine root causes of problems and provide solutions.
• Expedite corrections or adjustments as necessary.
• Manage multiple tasks such as typing, data validation, and customer interaction.
• Maintain a dependable schedule for customer appointments.
• Provide product and service information and resolve issues.
• Access company and client resources to handle calls.

Skills

Customer service

Call center

Remote work

Verbal communication

Active listening

Attention to detail

Time management

Independent work

Screen-sharing

Tools

Screen-sharing software

Job description

Five Star Solutions is seeking a remote customer service specialist to support customers by phone with product information and account corrections. You will ensure accurate paperwork, maintain records, and resolve issues while delivering world-class service.

Requirements include at least 1 year in customer service or a call center role, strong communication skills, and the ability to work independently in a remote environment.