Remote Firearms Customer Support Specialist

Lever, Inc.; Huntsville (AL); Hybrid; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a remote customer service representative to support customers by phone, provide product information, and update account details. The role emphasizes helping others with a professional attitude and ensuring paperwork accuracy.

Successful candidates enjoy assisting customers, work well independently in a remote setting, and can handle multiple tasks while delivering world-class service.

Qualifications

• 1 year of customer service or customer support experience required.
• 1 year of call center or office background experience required.
• Technical savvy with the ability to toggle between programs and dual monitors.
• Previous remote work from home experience is a plus.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills with active listening.
• Background check required by state and federal laws.
• Excellent attention to detail and accuracy.
• Strong interpersonal and communication skills.
• Effective time-management skills.
• Ability to handle demanding customers calmly and professionally.
• Demonstrated ability to deliver world-class customer service consistently.

Responsibilities

• Submit accurate paperwork for further review.
• Update and maintain customer account information as needed.
• Ensure all records are current and accurate.
• Identify and resolve document issues by validating information.
• Determine root causes and provide solutions.
• Expedite corrections or adjustments as necessary.
• Manage multiple tasks such as typing, data validation and customer interaction.
• Maintain a dependable schedule for customer appointments.
• Ensure prompt and reliable service to all customers.
• Identify customer needs and provide clarifications, research and solutions.
• Access company and client resources to handle calls accurately.
• Navigate online platforms efficiently.
• Switch between tasks without loss of efficiency or composure.
• Be punctual and available at the desk for scheduled times.
• Remain positive and professional in all interactions.
• Cross-train as needed.
• Provide product and service information and resolve issues.
• Maintain customer records by updating accounts.
• Resolve problems by clarifying complaints, determining causes, and following up.

Skills

Customer service

Call center

Technical savvy

Remote work

Time management

Verbal communication

Active listening

Attention to detail

Problem solving

Multitasking

Tools

Screen sharing software

General office technology

Job description

Five Star Solutions is seeking a remote customer service representative to support customers by phone, provide product information, and update account details. The role emphasizes helping others with a professional attitude and ensuring paperwork accuracy.

Successful candidates enjoy assisting customers, work well independently in a remote setting, and can handle multiple tasks while delivering world-class service.