Remote Customer Service Rep II - Elevate Experience + $1.5k Bonus

Ninja Partners LLC; Texas; Remote; USD 18,000 - 26,000; Full time

Job summary

SupportNinja is seeking a Customer Service Representative II for a remote position in the United States. The role handles customer inquiries via phone, email, and chat, and requires escalating complex issues while maintaining high-quality service.

A minimum of two years in customer service, strong communication, and CRM proficiency are essential. The position offers a base rate of $16 per hour with a project completion bonus of $1,500 and a focus on meeting performance KPIs.

Qualifications

• Minimum of two (2) years of customer service experience, preferably within a call center or support environment.
• Strong verbal and written communication skills.
• Experience handling escalated or complex customer inquiries and service issues.
• Proficiency with computers, business applications, and customer support platforms.
• Experience using CRM systems and customer interaction tools.
• Strong problem-solving and critical-thinking abilities.

Responsibilities

• Respond to customer inquiries through up to two communication channels (phone, email, chat).
• Provide detailed information regarding products, services, policies, and procedures.
• Resolve moderately complex customer issues and service requests in a timely manner.
• Follow up with customers to ensure satisfactory issue resolution.
• Document customer interactions and resolutions in CRM systems.
• Collaborate with internal teams to resolve inquiries and improve service delivery.
• Meet or exceed performance targets for related KPIs.
• Continuously learn about products, services, and processes.

Skills

CRM proficiency

Verbal communication

Written communication

Computers & business apps

Multitasking

Team collaboration

Tools

CRM software

Job description

SupportNinja is seeking a Customer Service Representative II for a remote position in the United States. The role handles customer inquiries via phone, email, and chat, and requires escalating complex issues while maintaining high-quality service.

A minimum of two years in customer service, strong communication, and CRM proficiency are essential. The position offers a base rate of $16 per hour with a project completion bonus of $1,500 and a focus on meeting performance KPIs.