Remote Customer Support Specialist II — $1.5k Bonus

Ninja Partners LLC; Clifton (TX); Teletrabalho; USD 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Company-provided equipment

Resumo da oferta

Ninja Partners LLC is seeking a Customer Service Representative II for remote work. The role handles inquiries via up to two channels (phone, email, chat) and provides product guidance while resolving moderately complex issues.

You will document interactions in CRM, support escalation, and strive to meet KPI targets. The position requires at least 2 years in customer service, strong communication, CRM experience, and the ability to work independently or with a team.

Qualificações

• Minimum of two (2) years of customer service experience in call/contact center or support environment.
• Strong verbal and written communication skills.
• Experience handling escalated or complex customer inquiries and service issues.
• Proficiency with computers, business applications, and customer support platforms.
• Experience using CRM systems and customer interaction tools.
• Strong problem-solving and critical-thinking abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in documentation.
• Customer-focused, professional, and empathetic approach to service delivery.
• Ability to work independently and collaboratively within a team.

Responsabilidades

• Respond to customer inquiries through up to two channels (phone, email, or chat).
• Provide detailed information on products, services, policies, and procedures.
• Resolve moderately complex issues and service requests promptly and professionally.
• Follow up with customers to ensure satisfactory resolution.
• Document interactions, resolutions, and updates in CRM systems.
• Escalate and coordinate with internal teams when needed.
• Maintain professionalism under high-volume workloads.
• Research issues and identify solutions using available resources and knowledge bases.
• Collaborate with cross-functional teams to improve service delivery.
• Adhere to company policies and meet KPIs.
• Participate in training and continuous learning to expand knowledge.

Conhecimentos

Customer service

Verbal & written comms

CRM systems

Problem solving

Multi-tasking

Teamwork

Ferramentas

CRM platforms

Business applications

Descrição da oferta de emprego

Ninja Partners LLC is seeking a Customer Service Representative II for remote work. The role handles inquiries via up to two channels (phone, email, chat) and provides product guidance while resolving moderately complex issues.

You will document interactions in CRM, support escalation, and strive to meet KPI targets. The position requires at least 2 years in customer service, strong communication, CRM experience, and the ability to work independently or with a team.