Remote Customer Support Specialist

MCI; New Hampshire; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work from home

Job summary

MCI is hiring a Full-Time Call Center Representative to deliver outstanding customer support in a remote, work-from-home environment. You will handle inquiries, resolve issues, and guide customers to solutions while documenting interactions in our systems.

The role requires strong English communication, an 18+ age, and the ability to thrive in a fast-paced setting with reliable internet and equipment. Prior call center experience is a plus.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Verbal communication

Written communication

Active listening

Multitasking

Education

High School Diploma or GED

Job description

MCI is hiring a Full-Time Call Center Representative to deliver outstanding customer support in a remote, work-from-home environment. You will handle inquiries, resolve issues, and guide customers to solutions while documenting interactions in our systems.

The role requires strong English communication, an 18+ age, and the ability to thrive in a fast-paced setting with reliable internet and equipment. Prior call center experience is a plus.