Remote Customer Support Specialist

MCI; Louisiana; A distancia; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Descripción de la vacante

MCI is hiring Remote Call Center Representatives to join our customer support team. You’ll be the first point of contact for our customers, providing exceptional service from a home office and maintaining strong communication across channels.

Ideal candidates are 1+ year in a call center or customer service role, with a high school diploma/GED, and a reliable internet connection. Applicants must be 18+ and able to work independently in a remote setting.

Formación

• 1+ year of experience in a call center or customer service role.
• Must be 18 years or older and have a high school diploma/GED.
• Strong verbal and written communication skills for customer interactions.

Responsabilidades

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Conocimientos

Call center experience

Customer service

Verbal communication

Written communication

Remote work setup

Educación

High school diploma/GED

Descripción del empleo

MCI is hiring Remote Call Center Representatives to join our customer support team. You’ll be the first point of contact for our customers, providing exceptional service from a home office and maintaining strong communication across channels.

Ideal candidates are 1+ year in a call center or customer service role, with a high school diploma/GED, and a reliable internet connection. Applicants must be 18+ and able to work independently in a remote setting.