Remote Customer Support Specialist

MCI; Frankfort (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI is hiring Remote Call Center Representatives to provide exceptional customer support while working from home. The role is suited for individuals who thrive in a fast-paced environment, focusing on resolving inquiries and providing solutions to customers.

Candidates should have a high school diploma or GED and at least 1 year of experience in customer service. Full-time employees will enjoy health benefits and paid time off after the introductory period.

Qualifications

• Must be 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer issues efficiently and maintain a positive attitude.
• Document all interactions accurately in the CRM system.

Skills

Excellent verbal and written communication skills

Ability to multitask

Customer service software proficiency

Education

High school diploma or GED

Job description

MCI is hiring Remote Call Center Representatives to provide exceptional customer support while working from home. The role is suited for individuals who thrive in a fast-paced environment, focusing on resolving inquiries and providing solutions to customers.

Candidates should have a high school diploma or GED and at least 1 year of experience in customer service. Full-time employees will enjoy health benefits and paid time off after the introductory period.