Customer Service Representative - WFH-MAINE RESIDENTS ONLY

Modivcare; Augusta (ME); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

401(k) Retirement Savings Plan with 会社

Job summary

Modivcare in Maine is seeking candidates for evening and overnight, work-from-home customer support roles. Must reside in Maine and be available for training on camera for the first 30 days. The position involves handling transportation inquiries, scheduling, and documenting trip details while maintaining privacy and professionalism.

Employees will work in a 24/7 contact center environment, with nights, weekends, and holidays possible. High-speed internet and a dedicated work area are required.

Qualifications

• Outstanding customer service and interpersonal skills.
• Ability to type at least 35 WPM.
• Ability to learn new technology quickly and follow complex instructions.
• Capable of working independently and as part of a team.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations.
• Document customer complaints and relevant details.
• Ensure all customer information is accurately recorded.
• Attend required meetings and adhere to policies.

Skills

Customer service

Interpersonal skills

Typing speed

Independent work

Team player

Tech savviness

Education

High School Diploma (preferred)

Job description

EVENING AND OVERNIGHT Shifts Available

MUST LIVE IN MAINE

Required Start date: 12/8/2026

Work from Home Requirements

High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)

Ability to directly hardwire to modem

Dedicated work area separated from other living spaces to ensure privacy of sensitive information

Ability to attend 100% of training and be on camera for the first 30 days of employment

This role…

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

We are interested in speaking with individuals with the following…

• High School Diploma preferred
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• Ability to quickly learn new technology and processes. Understand and follow complex instructions
• Ability to accurately type at least 35 words per minute

Pay Rate- $16.00/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child)Health Care and Dependent Care Flexible Spending AccountsPre-Tax and Post --Tax Commuter and Parking Benefits401(k) Retirement Savings Plan with Company MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term DisabilityTuition ReimbursementEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.