Remote Customer Support & Orders Specialist

Alderframe Systems; Washington (District of Columbia); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Paid time off

Public holidays

Education budget

Home office equipment

Job summary

Alderframe Systems is seeking a Customer Service Representative for remote U.S. coverage. You will handle orders, shipments, returns and invoices via calls, emails and tickets, explain system changes in plain English, and document issues for developers.

Training on Alderframe tools begins in the first weeks. You will work during U.S. business hours from a quiet home office with a reliable internet connection. Prior customer service experience is required.

Qualifications

• At least 1 year in customer service, call center, or help desk.
• Clear written English.
• Experience with a ticketing system (Zendesk, Freshdesk, or Jira Service Management).
• Quiet workspace and reliable internet connection.

Responsibilities

• Handle calls, emails, and tickets from client staff about orders, shipments, returns and invoices.
• Look up an order's history across connected systems and explain changes.
• Write fault reports for developers with steps and what the screen showed.
• Follow up until the client confirms the problem is resolved.
• Create help articles when screens or processes change.

Skills

Customer service

Written English

Tools

Zendesk

Freshdesk

Jira Service Management

Job description

Alderframe Systems is seeking a Customer Service Representative for remote U.S. coverage. You will handle orders, shipments, returns and invoices via calls, emails and tickets, explain system changes in plain English, and document issues for developers.

Training on Alderframe tools begins in the first weeks. You will work during U.S. business hours from a quiet home office with a reliable internet connection. Prior customer service experience is required.