Remote Customer Support & Experience Coordinator

Aisles & Abroad; Los Angeles (CA); À distance; USD 45 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible remote work

Onboarding support

Growth opportunities

Collaborative team

Résumé du poste

Aisles & Abroad seeks a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This role emphasizes communication, organization, and delivering a positive client experience.

You will work independently using digital tools to support travel- and event-related services. The position offers a flexible remote work environment with onboarding and ongoing support,

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsabilités

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Connaissances

Clear communication

Organization

Remote work tools

Multitasking

Customer service experience

Reliable internet

Outils

Online systems

Description du poste

Aisles & Abroad seeks a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This role emphasizes communication, organization, and delivering a positive client experience.

You will work independently using digital tools to support travel- and event-related services. The position offers a flexible remote work environment with onboarding and ongoing support,