Remote Client Experience Coordinator

Aisles & Abroad; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Aisles & Abroad is seeking a reliable, service-focused Customer Care Coordinator to handle client inquiries and coordinate services remotely from New York. You’ll manage communications, scheduling, and follow-ups to ensure a smooth, positive client experience.

This fully remote role requires strong organization and responsiveness, with onboarding support and opportunities for growth within a collaborative team focused on travel and hospitality services.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently in a remote setting.
• Detail-oriented with the ability to manage multiple tasks.
• Comfortable using email, messaging platforms, and online systems.

Responsibilities

• Serve as a point of contact for client inquiries and support requests
• Assist with coordinating services, scheduling, and follow-ups
• Provide clear and professional communication regarding updates and next steps
• Maintain accurate records of client interactions and requests
• Monitor tasks and ensure timely responses and resolutions
• Support a positive and consistent client experience

Skills

Strong communication

Excellent organizational skills

Independent remote work

Detail-oriented

Proficient with email and online tools

Job description

Aisles & Abroad is seeking a reliable, service-focused Customer Care Coordinator to handle client inquiries and coordinate services remotely from New York. You’ll manage communications, scheduling, and follow-ups to ensure a smooth, positive client experience.

This fully remote role requires strong organization and responsiveness, with onboarding support and opportunities for growth within a collaborative team focused on travel and hospitality services.