Remote Customer Support & Scheduling Coordinator

Aisles & Abroad; Massachusetts; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work environment

Step-by-step onboarding

Growth opportunities

Supportive team environment

Job summary

Aisles & Abroad is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. You will communicate with clients via email, phone, and online platforms, and maintain accurate records.

Ideal candidates are detail-oriented, self-directed, and comfortable using digital tools. The role offers flexible remote work, step-by-step onboarding, and opportunities for growth based on performance.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Communication

Organization

Remote tools

Multitasking

Customer service

Tools

CRM software

Online portals

Job description

Aisles & Abroad is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. You will communicate with clients via email, phone, and online platforms, and maintain accurate records.

Ideal candidates are detail-oriented, self-directed, and comfortable using digital tools. The role offers flexible remote work, step-by-step onboarding, and opportunities for growth based on performance.