Remote Customer Support Engineer II

Kohler Co.; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

Kohler Co. is seeking an Engineering Analyst II in a remote-capable role serving the Atlanta market. You will resolve complex field issues, analyze product data, and coordinate corrective actions while supporting sales and distributor partners.

The role emphasizes turning field insights into practical recommendations, improving products and processes, and strengthening Kohler’s reputation for quality. Travel up to 75% is expected when onsite visits occur, with remote work supported.

Qualifications

• Bachelor’s degree required in Engineering, Engineering Technology or Computer Science.
• Relevant experience supporting engineering, quality, manufacturing, customer service, or operational systems.
• Ability to travel 50–75% and work remotely from the Atlanta market.
• English/Spanish bilingual capability preferred.
• Working knowledge of engineering technology, design, build, testing, specifications, implementation, and technical operations support.
• Ability to collect and analyze data, prepare clear reports, translate user needs into business requirements, and apply policies and regulations.
• Ability to independently resolve operational problems while recognizing when guidance or escalation is appropriate.

Responsibilities

• Resolve customer quality issues.
• Review defective material at key distributor locations, classify claims, and collect data supporting corrective action.
• Investigate quality concerns in customer homes and support larger product- and labor-related claims.
• Review and approve or deny sales goodwill expenditures over $500 and concealed-damage claims.
• Develop resolution options and coordinate corrective actions and engineering requests.
• Provide proactive quality and technical support to Sales and build relationships with customers and distributors.
• Visit large jobsites to answer questions, identify risks, and prevent claims.
• Deliver installation, handling, and storage training at jobsites, especially Vikrell products.
• Translate field observations into practical recommendations for customers and teams.
• Analyze field data to identify trends and recommend solutions.
• Support engineering inspections, testing, and documentation of findings.
• Contribute to drawings, specifications, and process improvements.
• Support plant improvement projects with customer feedback and field evidence.
• Apply engineering tools and methods to refine solutions.

Skills

Engineering experience

Quality engineering

Data analysis

Report writing

Bilingual EN/ES

Technical operations support

Remote work capability

Education

Bachelor’s degree in Engineering/Engineering Technology/Computer Science

Job description

Kohler Co. is seeking an Engineering Analyst II in a remote-capable role serving the Atlanta market. You will resolve complex field issues, analyze product data, and coordinate corrective actions while supporting sales and distributor partners.

The role emphasizes turning field insights into practical recommendations, improving products and processes, and strengthening Kohler’s reputation for quality. Travel up to 75% is expected when onsite visits occur, with remote work supported.