Remote Customer Service Associate - Plumbing Solutions

Kohler Co.; Wisconsin; Remote; USD 23,000 - 32,000; Part time

Benefits offered by this job

Equipment provided

Day 1 benefits

Job summary

Kohler Co. is hiring an Associate Customer Service Representative (B2C) to support customers remotely from Kohler, WI area within 150 miles of 53044. The role involves handling inbound inquiries, troubleshooting, order placement, and upselling Kohler and Sterling products with a focus on customer delight.

The position requires a high school diploma or GED, 1+ year of customer service experience, and ability to work in a fast-paced environment. Equipment provided and day-1 benefits are included.

Qualifications

• High school diploma or GED required; 2–4 year degree preferred.
• 1+ years of customer service experience.
• Experience in a call center environment preferred.
• Completion of internal Brand Ambassador Program required.

Responsibilities

• Answer inbound customer inquiries via phone and diagnose products.
• Troubleshoot and advise specification guidelines with plumbers, designers, and showroom staff.
• Walk customers through step-by-step installation and/or repair of Kohler and Sterling products.
• Track orders and provide availability and shipping information.
• Upsell Kohler and Sterling products and accessories as appropriate.
• Maintain world-class service during interactions and meet scorecard metrics.

Skills

Customer service experience

Communication skills

Call center experience

Education

High school diploma or GED

2–4-year degree preferred

Tools

Salesforce CRM

kohler.com

SAP

Microsoft Teams

Outlook Email

SharePoint

Verint Schedules

Workbrain

Job description

Kohler Co. is hiring an Associate Customer Service Representative (B2C) to support customers remotely from Kohler, WI area within 150 miles of 53044. The role involves handling inbound inquiries, troubleshooting, order placement, and upselling Kohler and Sterling products with a focus on customer delight.

The position requires a high school diploma or GED, 1+ year of customer service experience, and ability to work in a fast-paced environment. Equipment provided and day-1 benefits are included.