Remote Engineering Quality Analyst II

Kohler Co.; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

Kohler Co. is seeking an Engineering Analyst II, Customer Support Engineering, to bring together engineering judgment with a strong customer mindset.

This role supports high-profile commercial accounts, distributors, contractors, and consumers, addressing post-sale needs and future project opportunities from a remote base in Atlanta. You will analyze field data, coordinate corrective actions, and communicate recommendations to improve products, processes, and services, reinforcing Kohler’s

Qualifications

• Bachelor’s degree in Engineering, Engineering Technology or Computer Science required.
• Relevant experience supporting engineering, quality, manufacturing, customer service, or operational systems.
• Ability to travel 50–75% and work remotely from the Atlanta market.
• English/Spanish bilingual capability preferred.

Responsibilities

• Resolve customer quality issues.
• Review defective material at key non-allowance wholesale distributor locations, classify claims accurately, and collect field data that supports corrective action in manufacturing and design.
• Investigate quality concerns in customer homes and support larger product- and labor-related claims initiated through Kohler Technical.
• Review and approve or deny sales goodwill expenditures over $500 and all concealed-damage claims.
• Quickly develop resolution options, make sound recommendations, and coordinate corrective actions and engineering requests.
• Provide proactive quality and technical support to the Sales organization.
• Build trusted relationships with wholesale distributors, contractors, consumers, and key commercial accounts.
• Support allowance customers with larger quality issues and help differentiate the Kohler quality experience from the competition.
• Communicate clearly with varied audiences, keep stakeholders informed, and adapt your approach as situations change.
• Proactively visit large jobsites to answer product questions, identify risks, and help prevent claims and customer dissatisfaction.
• Deliver installation, handling, and storage training at jobsites, with emphasis on Vikrell products for allowance and non-allowance customers.
• Translate observations from the field into practical recommendations for customers, sales teams, manufacturing, and design partners.
• Analyze field data and complex information to identify trends, determine root causes, and recommend effective solutions.
• Support engineering inspections, testing, implementation, and validation activities; document findings and remedial actions.
• Contribute to engineering drawings, specifications, and process-design activities that improve products and manufacturing methods.
• Support plant improvement projects by providing customer feedback and field evidence, implementing improvements, and assessing results.
• Apply relevant engineering technology, methods, tools, processes, and software to build, evaluate, and refine solutions.
• Provide comprehensive, detailed support in the execution of projects and programs, managing action plans, schedules, risks, and milestones.

Skills

Travel 50–75%

Bilingual English/Spanish

Education

Bachelor’s degree in Engineering, Engineering Technology or Computer Science

Job description

Kohler Co. is seeking an Engineering Analyst II, Customer Support Engineering, to bring together engineering judgment with a strong customer mindset.

This role supports high-profile commercial accounts, distributors, contractors, and consumers, addressing post-sale needs and future project opportunities from a remote base in Atlanta. You will analyze field data, coordinate corrective actions, and communicate recommendations to improve products, processes, and services, reinforcing Kohler’s