Customer Care Pro II — Onsite with Remote Friday

Kohler Co.; Portland (OR); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Day 1 benefits

Job summary

Kohler Co.'s Ann Sacks unit seeks a Customer Care Representative II to provide proactive problem resolution and support for showroom teams and clients. You will handle returns, credits, and post-sale issues via email, phone, and chat, guiding installation questions and resolving product and shipping concerns.

The role trains on a wide range of materials, collaborates with showrooms across the U.S. and Canada, and emphasizes timely, accurate service in a fast-paced environment.

Qualifications

• Minimum of 2 years in a customer-facing environment.
• Proficiency in MS Word; familiarity with Excel and Outlook preferred.
• Experience with Avaya, SAP, and Salesforce Service Cloud is preferred.

Responsibilities

• Serve as primary contact for customers for problem resolution and returns/credits.
• Manage fluctuating inquiry volume with responsive, accurate support.
• Support front- and back-of-house customer care functions and document trends in Service Cloud.
• Maintain knowledge of Ann Sacks products to resolve inquiries.
• Facilitate warranty claim resolution balancing customer needs and business considerations.
• Provide backup support across customer care operations as needed.

Skills

Customer-facing experience

Strong communication

Microsoft Word

Excel

Outlook

Tools

Avaya

SAP

Salesforce Service Cloud

Job description

Kohler Co.'s Ann Sacks unit seeks a Customer Care Representative II to provide proactive problem resolution and support for showroom teams and clients. You will handle returns, credits, and post-sale issues via email, phone, and chat, guiding installation questions and resolving product and shipping concerns.

The role trains on a wide range of materials, collaborates with showrooms across the U.S. and Canada, and emphasizes timely, accurate service in a fast-paced environment.