Remote Customer Care Specialist - Plumbing Support

Kohler Co.; Wisconsin; Remote; USD 23,000 - 32,000; Part time

Benefits offered by this job

Equipment provided

Job summary

Kohler Co. is recruiting for an Associate Customer Service Representative (ACSR) to support Kohler and Sterling products remotely. You will handle inbound inquiries, diagnose product issues, assist with ordering, and provide installation guidance to customers and trade professionals.

The role emphasizes empathetic, high-quality customer care, with performance measured by customer feedback and experience evaluations. Remote work is available within the United States; training starts soon.

Qualifications

• High school diploma or GED required; 2–4-year degree preferred.
• 1+ years of customer service experience.
• Experience in a call center environment preferred.
• Brand Ambassador Program completion required.

Responsibilities

• Answer inbound customer inquiries via phone, diagnosing products and taking action.
• Provide advanced troubleshooting and guidance to plumbers, designers, and showroom staff.
• Walk customers through step-by-step installation and/or repair of Kohler and Sterling products.

Skills

Customer service

Call center experience

Education

High school diploma or GED

2–4 year degree preferred

Job description

Kohler Co. is recruiting for an Associate Customer Service Representative (ACSR) to support Kohler and Sterling products remotely. You will handle inbound inquiries, diagnose product issues, assist with ordering, and provide installation guidance to customers and trade professionals.

The role emphasizes empathetic, high-quality customer care, with performance measured by customer feedback and experience evaluations. Remote work is available within the United States; training starts soon.