Remote Customer Support Associate II

MaineGuide; Ellsworth (ME); Híbrido; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Partial telework eligible

Health insurance coverage

Vacation leave

Parental leave

Sick leave

Resumo da oferta

Department of Health and Human Services (DHHS) in Ellsworth, Maine, seeks a Customer Representative Associate II-HS to support Eligibility Specialists by delivering quality customer service to Maine residents. The role handles calls, explains eligibility processes, and assists with benefits information while maintaining accurate case records.

The position requires strong customer service skills, the ability to work with independence on standard procedures, and offers partial telework with

Qualificações

• Solid knowledge of quality customer service principles to assist the public with applications and social services.
• Ability to use independent decision-making per standard procedures.

Responsabilidades

• Answer calls from clients and provide basic information about cases and available services.
• Assist clients with reporting, eligibility, and compliance requirements.
• Update case records and complete documentation requirements.
• Inform supervisor of emergency trends in service needs.
• Provide information about benefits and how to apply.
• Coordinate approved client services and replace access cards as needed.

Conhecimentos

Quality customer service

Phone support

Public service

Formação académica

Office/administrative experience

Descrição da oferta de emprego

Department of Health and Human Services (DHHS) in Ellsworth, Maine, seeks a Customer Representative Associate II-HS to support Eligibility Specialists by delivering quality customer service to Maine residents. The role handles calls, explains eligibility processes, and assists with benefits information while maintaining accurate case records.

The position requires strong customer service skills, the ability to work with independence on standard procedures, and offers partial telework with