Eligibility Support Specialist II — Hybrid

State-of-Maine; Ellsworth (ME); Hybrid; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

State of Maine’s Department of Health and Human Services in Ellsworth is hiring a Customer Representative Associate II-HS to support the eligibility process. You will answer client calls, provide basic case information, and help with reporting and benefits inquiries. Partial telework is allowed with management approval.

Join a team focused on quality customer service, data entry, and documentation, assisting Maine residents with eligibility and program participation.

Qualifikationen

• Experience in quality customer service for public programs.
• Ability to handle eligibility questions with accuracy.
• Familiarity with reporting, compliance, and documentation.

Aufgaben

• Answer calls from clients and provide basic information about cases.
• Assist clients with reporting, eligibility, and compliance requirements.
• Coordinate approved client services and update case records.
• Inform supervisor of emergency trends in service needs.

Kenntnisse

Customer service

Phone support

Data entry

Excel

Outlook

MS Word

Tools

Excel

MS Word

Outlook

Jobbeschreibung

State of Maine’s Department of Health and Human Services in Ellsworth is hiring a Customer Representative Associate II-HS to support the eligibility process. You will answer client calls, provide basic case information, and help with reporting and benefits inquiries. Partial telework is allowed with management approval.

Join a team focused on quality customer service, data entry, and documentation, assisting Maine residents with eligibility and program participation.