Public Benefits Customer Specialist (Hybrid/Remote)

Department of Marine Resources; Ellsworth (ME); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Partial telework with management appro

Job summary

Department of Health and Human Services in Ellsworth, Maine, is seeking an administrative support specialist to assist clients with eligibility questions and benefits applications. The role involves answering calls, processing documents, and coordinating client services, with an emphasis on accuracy and compliance.

The position offers partial telework with management approval, a salary range of $18.08–$26.03 per hour, and opportunities to handle vital public assistance programs within a state

Qualifications

• 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and
• 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Responsibilities

• Complying with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
• Working with clients over the phone to assist with eligibility questions.
• Assisting clients with reporting, eligibility, and compliance requirements.
• Coordinating approved client services.
• Coding, computing, verifying, posting, reconciling, and/or updating standard documents.
• Updating case records and completing documentation requirements.
• Informing supervisor of emergency trends in service needs.
• Providing clients with information about how to apply for benefits.
• Confirming receipt of documents from clients.
• Replacing various cards clients use to access benefits.
• Providing information about resources to clients.
• Other duties as assigned

Skills

Outlook proficiency

Excel proficiency

MS Word proficiency

Phone receptionist

Data entry

Education

Office/administrative training or equivalent

Tools

Microsoft Office

Job description

Department of Health and Human Services in Ellsworth, Maine, is seeking an administrative support specialist to assist clients with eligibility questions and benefits applications. The role involves answering calls, processing documents, and coordinating client services, with an emphasis on accuracy and compliance.

The position offers partial telework with management approval, a salary range of $18.08–$26.03 per hour, and opportunities to handle vital public assistance programs within a state