Remote Customer Support Associate - Friendly Software Help

A-BLK; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

A-BLK is seeking a Customer Support Associate to provide high-quality support for our complex software platform while delivering a warm, human experience rather than scripted responses.

The role is remote, with a Monday to Friday schedule of 9:00 PM to 6:00 AM Manila time. US holidays are observed as per the client calendar. You will handle inbound inquiries by phone and email, assist with login issues, document cases clearly, and escalate complex problems when needed.

Qualifications

• 1-3 years of experience in customer service, technical support, or help desk.
• Excellent English communication skills.
• Customer-first approach.

Responsibilities

• Handle inbound customer support concerns through phone and email in a timely manner.
• Assist with login issues, account concerns, and guide users with varying technical levels.
• Document cases clearly and escalate complex issues when needed.

Skills

Customer service

English communication

Customer-first

Job description

A-BLK is seeking a Customer Support Associate to provide high-quality support for our complex software platform while delivering a warm, human experience rather than scripted responses.

The role is remote, with a Monday to Friday schedule of 9:00 PM to 6:00 AM Manila time. US holidays are observed as per the client calendar. You will handle inbound inquiries by phone and email, assist with login issues, document cases clearly, and escalate complex problems when needed.