Remote Night Support Specialist – Healthcare Software

The Back Room Limited; United States; Remote; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

The Back Room Limited is recruiting for a frontline support specialist to join a US-based healthcare software client’s 24/7 team. You’ll be the first contact via phone, email or chat, resolving common issues and guiding users through workflows with clear explanations.

This fully remote night-shift role (11:00 pm–8:00 am PH time) requires accurate ticket logging and adherence to HIPAA and data-privacy rules. Experience in customer service and a quiet home workspace are essential.

Qualifikationen

• Excellent spoken and written English; you can explain things clearly to customers with different levels of technical knowledge.
• At least 1 year of customer service or BPO support experience.
• Calm, patient problem-solver who follows processes carefully.
• Able to work the night shift consistently.
• A quiet home workspace and reliable internet.

Aufgaben

• Help customers by phone, email and chat with questions about software features and workflows.
• Troubleshoot common technical issues and guide customers to a fix.
• Escalate complex technical or clinical questions to specialist teams.
• Log every interaction accurately in the support ticketing system.
• Follow US health-privacy rules (HIPAA) and data-privacy rules when handling customer information.
• Pass product feedback and improvement ideas to the development team.

Kenntnisse

English proficiency

Customer service

Problem solving

Night shift

Tools

Ticketing system

Support software

Jobbeschreibung

The Back Room Limited is recruiting for a frontline support specialist to join a US-based healthcare software client’s 24/7 team. You’ll be the first contact via phone, email or chat, resolving common issues and guiding users through workflows with clear explanations.

This fully remote night-shift role (11:00 pm–8:00 am PH time) requires accurate ticket logging and adherence to HIPAA and data-privacy rules. Experience in customer service and a quiet home workspace are essential.