Remote Customer Support Associate — Equity & Bonus

Empower; United States; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity

Work from home

Bonus opportunity

Job summary

Empower is a fast-growing startup transforming the gig economy, enabling drivers and riders to have a better experience on the Empower platform. This remote Customer Support Associate role handles inquiries via phone and email, maintains platform knowledge, and escalates trends to reduce future issues. The position is work-from-home nationwide in the United States.

Successful applicants will complete a background check. External recruiters are not being considered at this time.

Qualifications

• Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
• Polished written and verbal communication skills
• Strong organizational skills and the ability to multitask
• Proficiency in CRM software and ticketing systems such as Zendesk
• Team-first mentality and a professional attitude
• Flexible schedule, requiring weekend shifts
• You exhibit patience when handling tough situations
• You take a startup approach and contribute actively

Responsibilities

• Maintain a comprehensive understanding of the Empower platform, including the driver and rider apps
• Ensure timely correspondence with customers via phone and email
• Identify customer needs and address their problems with a positive attitude
• Escalate issues and trends that require broader attention
• Prepare and present product/service recommendations that will decrease future issues

Skills

Communication

Multitasking

Detail-oriented

Teamwork

Problem-solving

Patience

Startup mindset

Tools

Zendesk

Job description

Empower is a fast-growing startup transforming the gig economy, enabling drivers and riders to have a better experience on the Empower platform. This remote Customer Support Associate role handles inquiries via phone and email, maintains platform knowledge, and escalates trends to reduce future issues. The position is work-from-home nationwide in the United States.

Successful applicants will complete a background check. External recruiters are not being considered at this time.