Remote Driver Engagement Associate - Flexible, Bilingual

Empower; United States; Remote; USD 26,000 - 29,000; Part time

Benefits offered by this job

Flexible scheduling

Remote work

Job summary

Empower is seeking a detail-oriented Driver Engagement Associate to support our growing gig-economy platform. This remote role offers part-time or full-time opportunities and requires fluency in Spanish, Arabic, or Persian (Farsi) with English.

Responsibilities include calling and texting customers, documenting responses, and maintaining data accuracy. Flexible scheduling and a strong customer-service mindset are essential for success.

Qualifications

• Must have access to a computer in a quiet environment with a steady internet connection.
• Excellent communicator who can use scripts and knowledge documents to resolve customer issues in real time.
• Strong attention to detail and accuracy in recording information.
• Ability to work independently.

Responsibilities

• Execute outbound phone calls from provided call lists according to guidelines and schedules.
• Engage with individuals courteously and professionally; answer customer questions.
• Accurately and comprehensively perform data entry based on outreach results.
• Document relevant information, inquiries, or requests for follow-up.
• Adhere to company policies on call handling, data privacy, and confidentiality.
• Collaborate with team members to ensure smooth communication and consistent execution.
• Provide feedback to improve call scripts, processes, and efficiency.

Skills

Communication

Attention to detail

Independent work

Education

High school diploma or equivalent

Job description

Empower is seeking a detail-oriented Driver Engagement Associate to support our growing gig-economy platform. This remote role offers part-time or full-time opportunities and requires fluency in Spanish, Arabic, or Persian (Farsi) with English.

Responsibilities include calling and texting customers, documenting responses, and maintaining data accuracy. Flexible scheduling and a strong customer-service mindset are essential for success.