Customer Intake Senior Associate

Empower; McLean (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

Empower is seeking a highly organized Customer Intake Associate for a full-time role in the United States. The position combines data accuracy checks with proactive communication to update new customer information, ensuring clean records for financial services.

Work is 40–45 hours weekly, including weekend shifts, with remote options (U.S. only) or in-person at our McLean, Virginia office. Visa sponsorship is not available at this time.

Qualifications

• Extremely detail-oriented and organized.
• Polished written and verbal communication.
• Experience in a customer service or call center role (preferably for a financial institution).
• Familiar with Zendesk.

Responsibilities

• Verify and ensure the accuracy of customer account information.
• Communicate with customers via phone, email, and messaging to ensure information is accurate and complete.
• Collaborate with Empower customer success team.

Skills

Detail-oriented

Communication

Customer service

Zendesk

Call center experience

Education

College degree

Tools

Zendesk

Job description

Role Overview

Empower is seeking an extremely detail-oriented, responsible, and highly organized full-time Customer Intake Associate to join our team. In this role, you will be responsible for verifying the accuracy and completeness of new customer account information and for communicating and working with new customers to update their information if necessary.

Role Overview

Empower is seeking an extremely detail-oriented, responsible, and highly organized full-time Customer Intake Associate to join our team. In this role, you will be responsible for verifying the accuracy and completeness of new customer account information and for communicating and working with new customers to update their information if necessary.

This role is 40-45 hours/week, 5 hours of which must occur over the weekend. Remote (U.S. only), or in-person in McLean, Virginia. We are unable to sponsor visas for this position.

Detailed Responsibilities

• Verify and ensure the accuracy of customer account information
• Communicate and work with customers via phone, email and messaging to ensure their account information is accurate and complete
• Work in collaboration with Empower customer success team

Candidate Requirements

• You are extremely detail-oriented and organized
• Polished written and verbal communication skills
• Experience in a customer service/support role or call center environment (preferably for a financial institution)
• Familiar with Zendesk
• Team-first mentality and a professional attitude
• College degree
• 2+ years of professional experience

Preferred Experience

• Experience in finance or accounting roles

What We Offer

• Competitive compensation: $60,000 - $80,000 base salary (based on experience) + equity + performance based bonus + competitive benefits
• Being part of a great team to better the lives of millions of people

About Empower

Empower is a fast-growing, profitable startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. Empower is revolutionizing the transportation industry. Not by providing transportation, but by providing software that puts transportation decisions back into the hands of drivers and riders. Empower provides the information and tools that drivers need to take control of their financial future and the choices that riders need to safely and affordably get from point A to point B. With Empower, both drivers and riders win. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we'd like to hear from you.