Remote DTS Support Specialist - Tier II

ADP, Inc.; United States; Remote; USD 45,000 - 58,000; Full time

Job summary

ADP, Inc. is seeking a Mid-Level DTS Help Desk Technician to provide remote Tier II support for the Defense Travel System (DTS) from a US-based remote location.

The role involves assisting travelers and Approving Officials with DTS processing, policies, and payments, while maintaining accurate service records. Responsibilities include troubleshooting DTS issues, supporting travel authorizations and vouchers, and participating in audits and knowledge management activities.

Qualifications

• Experience with the Defense Travel System (DTS).
• Knowledge of GTCC and the JTR is a higher priority for both.
• Experience providing customer service or technical support.
• Working knowledge of DTS travel processes.
• Ability to troubleshoot DTS-related customer issues.
• Knowledge of travel authorizations and vouchers.
• Strong communication and customer service skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work independently in a remote environment.

Responsibilities

• Provide remote Tier II DTS customer support via telephone and email.
• Assist travelers and Approving Officials with DTS-related questions and technical issues.
• Troubleshoot DTS software and transaction issues.
• Assist users with travel authorizations, vouchers, entitlements, DTS transactions, and DTS payment issues.
• Assist with auditing travel authorizations and vouchers for compliance with JTR and DoD regulations.
• Maintain daily performance logs documenting customer requests, services provided, status, and closeout.
• Track assigned audits and ensure work is documented.
• Identify recurring customer issues and provide recommendations for corrective action.
• Support SharePoint and KMST applications and portals.

Skills

DTS experience

Customer service

Technical support

Remote work

Communication skills

Attention to detail

Tools

SharePoint

KMST

Job description

ADP, Inc. is seeking a Mid-Level DTS Help Desk Technician to provide remote Tier II support for the Defense Travel System (DTS) from a US-based remote location.

The role involves assisting travelers and Approving Officials with DTS processing, policies, and payments, while maintaining accurate service records. Responsibilities include troubleshooting DTS issues, supporting travel authorizations and vouchers, and participating in audits and knowledge management activities.