Remote Customer Success Technician — Onboarding & HTML/CSS

Biomedical Research Alliance of NY; Plantation (FL); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Medical, dental, and vision insurance

Retirement benefits

Generous paid time off

Job summary

The Biomedical Research Alliance of NY is seeking a Full Time position for onboarding and implementing new CITI Program subscribing organizations. The role requires strong technical support skills including knowledge of HTML and customer service responsibilities, ensuring customer satisfaction goals are met.

This remote position is based in Florida with occasional travel to Fort Lauderdale. Ideal candidates will have at least one year of experience in technical support, a bachelor's degree, and proficiency in Microsoft Office and Salesforce.

Qualifications

• One year of experience in technical support or related field.
• Strong knowledge of HTML and web-based software.
• Working knowledge of Salesforce or other CRM.

Responsibilities

• Onboard and implement new subscribing organizations.
• Act as customer liaison to guide customers through content.
• Provide ongoing support to organizational customers.

Skills

Technical support

HTML knowledge

Web-based software

Microsoft Office suite

Salesforce or other CRM

Education

Bachelor's Degree

Job description

The Biomedical Research Alliance of NY is seeking a Full Time position for onboarding and implementing new CITI Program subscribing organizations. The role requires strong technical support skills including knowledge of HTML and customer service responsibilities, ensuring customer satisfaction goals are met.

This remote position is based in Florida with occasional travel to Fort Lauderdale. Ideal candidates will have at least one year of experience in technical support, a bachelor's degree, and proficiency in Microsoft Office and Salesforce.