Strategic Customer Success Program Lead (Remote)

MarketStar; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Mental health program

Generous Paid Time Off

401k match

Education reimbursement

Job summary

MarketStar is seeking a Program Manager to lead a customer success team supporting a SaaS client from Salt Lake City with a remote work setup in the US. You will drive sales goals, manage budgets, and build strong client relationships while delivering regular executive reviews.

This role requires proven B2B customer success experience, data-driven decision making, and leadership of frontline managers. You will collaborate across MarketStar teams to scale the program and optimize performance.

Qualifications

• Experience in a customer success or account management role in SaaS or subscription-based models.
• Proven leadership of frontline managers in a B2B customer success environment; SaaS or tech sales experience preferred.
• Experience managing client relationships and budgets; strong data/reporting skills.
• Proficient with CRM and data tools to drive performance and decisions.
• Experience with payment processing or financial products.
• Remote team management experience is a plus.

Responsibilities

• Manage client relationships and serve as the main point of contact for client stakeholders.
• Develop strategic objectives focused on sales and operational solutions for internal/external stakeholders.
• Oversee program finances, expenses, commissions, and invoicing; monitor gross margin.
• Create and deliver monthly/quarterly business reviews for senior management.
• Drive quota attainment, forecasting, and data trend analysis across the sales team.
• Coach and develop team members to achieve program objectives.
• Collaborate with Directors, VPs, BI, Talent Solutions, and other MarketStar functions.
• Identify strategic initiatives to grow the program and adapt to market conditions.

Skills

Account management

SaaS experience

B2B experience

Data analysis

CRM tools

People leadership

Budget management

Remote team management

Communication

Tools

Salesforce

CRM platforms

Job description

MarketStar is seeking a Program Manager to lead a customer success team supporting a SaaS client from Salt Lake City with a remote work setup in the US. You will drive sales goals, manage budgets, and build strong client relationships while delivering regular executive reviews.

This role requires proven B2B customer success experience, data-driven decision making, and leadership of frontline managers. You will collaborate across MarketStar teams to scale the program and optimize performance.