Remote Customer Success Strategist - Onboarding & ROI

FORM; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

FORM is looking for a Remote Customer Success Manager to join their team. You will be the advocate for customers using the GoSpotCheck platform, guiding them through onboarding and ensuring their ongoing success. The ideal candidate will have 2-3 years of experience in managing B2B customers, particularly with Enterprise clients, and be well-versed in data analysis.

This role offers the chance to build solid relationships and deliver impactful recommendations to enhance the customer experience.

Qualifications

• 2-3 years’ experience managing B2B customers, preferably with Enterprise clients.
• Comfortable working with executives and senior-level management.
• Exceptional written and verbal communication skills.

Responsibilities

• Advocate for and empower customers on the GoSpotCheck platform.
• Provide customer training and support for onboarding.
• Analyze customer data and provide actionable recommendations.

Skills

B2B customer management

Data analysis

SQL proficiency

Excellent communication

Relationship building

Education

Bachelor's degree

Tools

Excel

Job description

FORM is looking for a Remote Customer Success Manager to join their team. You will be the advocate for customers using the GoSpotCheck platform, guiding them through onboarding and ensuring their ongoing success. The ideal candidate will have 2-3 years of experience in managing B2B customers, particularly with Enterprise clients, and be well-versed in data analysis.

This role offers the chance to build solid relationships and deliver impactful recommendations to enhance the customer experience.