Remote Client Success Partner - Retention & Growth

Crypto Pro Network; Royal Oak (MI); Ibrido; USD 55.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation

Holidays, sick time, and volunteer PTO

Tuition reimbursement

Descrizione del lavoro

SpotOn is hiring a Client Success Partner to manage a large portfolio of strategic accounts, focusing on retention and expansion. This remote role requires strong consultative communication and the ability to drive adoption campaigns with scalable processes.

You will collaborate cross-functionally, analyze metrics, and optimize automation to maximize client value. The base pay range is $55,100-$79,500/year, with a comprehensive benefits package including medical, dental, vision, 401(k), RSUs,

Competenze

• 2–5 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• Bachelor’s degree in Business Administration, Communications, Marketing or a related field required.
• Strong consultative and communication skills in low-touch environments.

Mansioni

• Own a portfolio of strategic accounts, monitoring engagement and health at scale.
• Execute adoption campaigns and proactive touchpoints to reduce churn.
• Identify upsell and cross-sell opportunities using scalable programs.
• Partner with internal teams to ensure consistent account management practices.
• Track and analyze engagement, adoption, and retention metrics.
• Optimize use of automation and reporting tools to manage high-volume portfolios.

Conoscenze

Customer Support

Marketing

Remote

Web3

Formazione

Bachelor’s degree in Business Administration, Communications, Marketing or a related field

Descrizione del lavoro

SpotOn is hiring a Client Success Partner to manage a large portfolio of strategic accounts, focusing on retention and expansion. This remote role requires strong consultative communication and the ability to drive adoption campaigns with scalable processes.

You will collaborate cross-functionally, analyze metrics, and optimize automation to maximize client value. The base pay range is $55,100-$79,500/year, with a comprehensive benefits package including medical, dental, vision, 401(k), RSUs,