Customer Service Representative (Indianapolis Based)

Hope Plumbing; Indianapolis (IN); Remote; USD 36,000 - 54,000; Full time

Job summary

Hope Plumbing, Heating, and Cooling is seeking a customer service representative to join our team. This remote role includes in-office training and focuses on driving customer satisfaction by fielding inquiries and maintaining product knowledge.

The ideal candidate will reside in Indiana, have a customer-first mindset, and deliver high-quality service in every interaction. Responsibilities include handling inbound communications, advising customers, and keeping CRM records up to date.

Qualifications

• 1–2 years of experience in client support or customer success.
• Excellent written and verbal communication skills.
• Ability to address complaints with constructive solutions.
• Passion for delivering above-and-beyond service.
• Strong time-management and prioritization abilities.
• Familiarity with CRM software.

Responsibilities

• Manage inbound calls and emails to answer questions and resolve issues.
• Advise customers on how to use products/services based on needs.
• Maintain product knowledge to ensure accurate, up-to-date information.
• Record interactions in the CRM for awareness and follow-up.
• Support shift coverage 11:00–20:00 or 10:00–19:00, Monday–Friday.

Skills

Customer support

CRM familiarity

Clear communication

Time management

Problem solving

Tools

CRM system

Job description

Hope Plumbing, Heating, and Cooling is looking for a customer service representative to join our team. This is a remote position, with in-office training. This person will drive customer satisfaction by fielding inquiries, addressing main points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

MUST RESIDE IN INDIANA

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Shift options-11am-8pm or 10am-7pm

Requirements:

• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

• Standard Shift:11:00AM – 8:00 PM or 10am-7pm, Monday through Friday
• Lunch Break:1 hour
• Work Location:This position is basedat home, unless otherwise pre-approved by management.