Customer Solutions Specialist - Remote After Training

Four Seasons Heating, Air Conditioning, Plumbing, & Electric; Chicago (IL); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer matching

Paid Time Off

Life Insurance

Job summary

Four Seasons Heating, Air Conditioning, Plumbing, & Electric in Northwest Indiana is hiring a Customer Solutions Specialist to be the primary contact for customers via phone, email, chat, and other channels. The role includes scheduling services, resolving issues, and ensuring a positive experience while following company policies.

Training is provided, with growth opportunities within an established team. Ideal candidates have call center or customer service experience and a strong desire to

Qualifications

• High school diploma or equivalent.
• One year of customer service or call center experience preferred.
• Experience with CRM systems is preferred.
• Typing speed of at least 30 WPM.

Responsibilities

• Answer inbound customer calls and inquiries about products, services, orders, billing and account information.
• Schedule services, process requests, and update customer records as needed.
• Document all customer interactions in the CRM accurately.
• Escalate complex issues to supervisors when needed.
• Meet KPIs for customer satisfaction, response time and call quality.
• Assist customers via phone, email, text, and online chat.

Skills

Customer service

CRM systems

Phone etiquette

Typing 30 WPM

Education

High school diploma or equivalent

Tools

Call center software

Job description

Four Seasons Heating, Air Conditioning, Plumbing, & Electric in Northwest Indiana is hiring a Customer Solutions Specialist to be the primary contact for customers via phone, email, chat, and other channels. The role includes scheduling services, resolving issues, and ensuring a positive experience while following company policies.

Training is provided, with growth opportunities within an established team. Ideal candidates have call center or customer service experience and a strong desire to