Customer Service Representative (Indianapolis Based)

Hope Plumbing, Heating & Cooling; Indianapolis (IN); Remoto; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Hope Plumbing, Heating, and Cooling is seeking a customer service representative to join our team. This remote role includes in-office training, with duties focused on handling inquiries, guiding customers, and maintaining product knowledge.

You must reside in Indiana and bring 1-2 years of client support experience, excellent communication, and a positive problem-solving attitude. The role emphasizes customer delight and efficient issue resolution while using our CRM to track interactions.

Competenze

• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Mansioni

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Shift options-11am-8pm or 10am-7pm

Conoscenze

Customer service

Communication skills

CRM familiarity

Time management

Strumenti

CRM software

Descrizione del lavoro

Hope Plumbing, Heating, and Cooling is looking for a customer service representative to join our team. This is a remote position, with in-office training. This person will drive customer satisfaction by fielding inquiries, addressing main points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

MUST RESIDE IN INDIANA

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Shift options-11am-8pm or 10am-7pm

Requirements:

• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

• Standard Shift:11:00AM – 8:00 PM or 10am-7pm, Monday through Friday
• Lunch Break:1 hour
• Work Location:This position is basedat home, unless otherwise pre-approved by management.